land Division of Police have a continuing obligation to serve the community in a responsible, professional, and accountable manner. An integral aspect of this obligation is to ensure that Division policies and procedures are complied with in a reasonable and effective manner. To meet this obligation, the Division will provide a readily accessible process through which all members of the public, as well as members of the Division have confidence that complaints against a member will be promptly and objectively investigated and resolved. Such investigations not only provide for corrective action when appropriate but also protect against unwarranted criticism when policies and actions are administered correctly and in compliance with proper procedures. Furthermore, a timely and thorough investigation serves to protect members of the public from police misconduct and members from complaints that are retaliatory, manipulative, or result from the misunderstanding of police protocol.